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Frequently Asked Questions |
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- Can I cancel an order after it is placed?
- Can I Track My Shipment?
- I don't have a PayPal account, can I still buy from this site?
- Why doesn't the product picture always show the correct product?
- What Countries Do You Ship to?
- Do you accept returns?
- How Much Do You Charge For Shipping & How Long For Delivery?
- Does Your Website Have Secure Checkout?
- What if I order a product that is not in stock?
- Do you ship to APO/FPO?
- What do fragrance notes refer to?
- Why am I not receiving order confirmations in my e-mail
- How can I keep my fragrance from going bad?
- Why Don't You Have a Telephone Number For Contact?
- What is the difference between a splash and a spray?
- Do You Have A Conversion Chart From oz to ml.
- Do You Have Gift Vouchers Or Coupons?
- What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
- What is a tester?
- Can I cancel an order after it is placed?
Once an order is placed and payment received, the process is automated and cancellation is not possible. Please choose carefully before ordering. If you receive an item you do not want, notify us for return instructions and return the unopened package for a full refund, less shipping costs. We encourage our customers to choose their products carefully and only order when you are certain the order is correct and you want the order to continue. If you change your mind about an order, you can notify us within 20 days and return the unopened articles for a full refund less shipping costs.
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- Can I Track My Shipment?
Yes, once your order is shipped you can select "Order Tracking" on our website. Email us if you have any problems with tracking.
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- I don't have a PayPal account, can I still buy from this site?
YES. You can pay on our site with, or without, a PayPal account. We accept all major credit cards through PayPal checkout. If you do not have a PayPal account then follow these instructions: Complete the order process throught the confirmation page until you reach the PayPal payment page. (When asked for payment method on the PayPal payment page, select 'continue' at the left side of the page at "Don't have a Paypal account", then follow the instructions. Credit cards excepted are Visa, Mastercard, American Express, Discover, or e-check from your bank account.) If you do have a Paypal account, log in to your account and pay by the method of your choice. The Paypal checkout service is a secure payment system secured by Verisign. (If your security software asks is you want to display non-secure data, select NO) Your financial information is never seen by us. During checkout, your information is transmitted to PayPal Merchant Service only. Note: There could be a 2-3 day delay in payment processing with some methods of PayPal payments while funds are being transferred and/or your account verified. This will result in a subsequent delay in your order processing time. We will notify you by e-mail when the funds have cleared, and the order is shipped. Sorry, we do not accept checks or money orders.
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- Why doesn't the product picture always show the correct product?
Please use the description of the product in order to make your selection. Most of our pictures represent the product described, but some pictures are a generic photo of a manufacturer's brand and not the specific product. Therefore, is is important to use the product description, not the picture, in your product selection.
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- What Countries Do You Ship to?
Our shipping is limited to the USA and Canada.
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- Do you accept returns?
We accept returns on fragrances within 20 days of shipment, provided the product has not been used. We do not accept returns on makeup and skincare, due to health concerns, so please choose carefully. We will gladly except returns on items that arrived damaged. Damaged or missing items must be reported within 2 days after receiving your order. The items must be returned in proper packaging to insure delivery by the postal service. Please note that is possible the photo representation of the products may occcasionally be slighty in error. Never order based on the picture shown, only order based on description. Return shipping charges are solely the responsibility of the buyer. Please contact us for information needed to return an item, including product description, or if you have specific questions about our policies. As stated in the cancellation policy, our system is configured to automatically process orders. We ask that you place your order only after you are certain that you are committed to completing the order process.
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- How Much Do You Charge For Shipping & How Long For Delivery?
Shipping is $5.95 for U.S. standard shipping and $9.95 for expedited shipping (UPS 2nd Day Air). We don't charge extra for multiple items on ground shipping, but we do charge $1.99 for each additional item on 2nd Day Air. Orders to Canada are $10.95 for the first item, plus $1.99 for each additional item. Check your shipping total prior to checkout. Shipping other than ground is to permanent addresses only, no P.O. boxes. SHIPPING IS FREE FOR ORDERS OVER $59.00. FREE SHIPPING SPECIALS ARE FOR USA ORDERS ONLY. Please be aware that orders qualifying for free shipping will be sent by ground, not an expedited method. Please contact us if you have any questions about our policies prior to ordering. IF YOU HAVE AN ORDER OVER $59.00 AND WANT EXPEDITED DELIVERY, CONTACT US. WE CAN SHIP BY 2ND DAY AIR, BUT WILL NEED TO CHARGE FOR SHIPPING. Note: Our goal is to have your order processed as soon as possible. Most orders are processed within 1 or 2 days. Some large orders may take slightly longer. If your order is for multiple items, and one is in transit from our suppliers, we will hold the order until the item arrives to complete the order. If an order is placed late Friday, the order will be delayed due to no processing on weekends. Obviously, we cannot control delays in the shipping process once the order leaves our distribution center. Your order can be tracked by using the order tracking link on the website. Enter your order number, e-mail address and security code. We also can provide the tracking number for you to copy and paste on the carriers website. If you are unable to use the web tracking link, contact us and we will provide the tracking number for you to use the carrier's site. Orders to Canada will not track until the shipment clears customs. Our records show most USA ground orders are delivered within 3 to 8 days after ordering. Orders to Canada may take up to 2 weeks due to customs delays. We cannot be responsible for problems with delivery that are out of our control. We will ship your order to the shipping address you provide. If an order is reported as not being received by the customer after a delivery confirmation has been issued by the carrrier, we cannot be responsible for the order. We will help file a claim with the carrier for compensation. WE HAVE AN ORDER LIMIT OF $500.00 ON ANY INDIVIDUAL ORDER.
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- Does Your Website Have Secure Checkout?
Yes, we have secure checkout. When checking out, look for the secure lock symbol at the top or bottom of your web browser. This lock verifies your checkout is secure. When selecting the checkout button, if your security software asks if you want to display non-secure items, select NO. Our site is secured by GoDaddy.com shared security system, and PayPal is secured by VeriSign.
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- What if I order a product that is not in stock?
We keep our inventory updated daily to prevent problems from occuring, but with inventory changing constantly, occasionally an order may be placed for an item that has been sold out. If this is a single product we will notify you by e-mail and refund your payment immediately. If the order is for multiple items, and one or more is out of stock, we will notify you to see if you want to cancel the entire order, or ship what is in stock and issue a refund for the out of stock items only. If we know one of your products is in transit to our warehouse, we will hold your order until the item arrives, and them ship. This could delay the order up to 7 days.
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- Do you ship to APO/FPO?
Yes, we do ship to APO/FPO addresses via US Postal Service. The shipping charges are the same as if you are shipping to the USA.
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- What do fragrance notes refer to?
Fragrances are comprised of many different scents, these scents are called "notes."
Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.
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- Why am I not receiving order confirmations in my e-mail
When an order is placed, a confirmation e-mail is automatically sent to the e-mail address in your account. Please check your "spam" settings to see if the messages are going there. Contact us if you continue to experience problems.
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- How can I keep my fragrance from going bad?
Keep all fragrances in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.
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- Why Don't You Have a Telephone Number For Contact?
We try to hold our costs at a low level, so we can pass the savings to you. Having telephone service adds cost, so we use email as our method of communication. We will respond to questions or comments the same day received.
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- What is the difference between a splash and a spray?
There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.
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- Do You Have A Conversion Chart From oz to ml.
Yes: This is a chart of common size fragrances. oz 0.5 oz
1.0 oz
1.7 oz
2.5 oz
3.4 oz
4.2 oz
6.8 oz
8.4 oz
| ml 15 ml
30 ml
50 ml
75 ml
100 ml
125 ml
200 ml
250 ml |
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- Do You Have Gift Vouchers Or Coupons?
At this time we do not have gift vouchers or coupons. We will be adding them in the future.
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- What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The differences are simply a matter of the amount or concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Some manufacturers make a solid perfume, solid perfume is as strong as a pure perfume however it is in a gel-like consistency.
Eau De Toilette and Eau De Cologne are generally interchangeable, especially in Men's fragrances. After Shave has the least amount of oils. The higher the concentration the longer your fragrance will last, and the less you need to apply.
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- What is a tester?
Testers are used by fragrance vendors to give a sample spray. Testers are made by the perfume manufacturer to help promote their fragrance, allowing customers to try the fragrance before purchasing. We sell unused perfume testers directly from the manufacturer and with the entire original quantity in the container. We are able to buy these perfume testers at a much lower price and pass the savings on to you. They come unboxed and can be used when you do not need a box for the product. You get the same amount of high-quality product.
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